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Forums it-sa Expo Knowledge Forum D

Gamechanger IT Analytics - The true potential in ITSM

Utilise existing data potential intelligently - improve incident and problem management with data-driven solutions.

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calendar_today Wed, 23.10.2024, 14:00 - 14:15

event_available On site

place Forum, Booth 7A-106

Action Video

south_east

Action description

south_east

Speaker

south_east

Themes

Trend topic

Key Facts

IT Analytics
Incident & Problem Management
Least privilege principle

Organizer

Consulting4IT GmbH

Event

This action is part of the event Forums it-sa Expo

Action Video

Action description

The complexity of IT landscapes is growing exponentially. IT teams have to cope with the volume and speed of incoming disruptions, problems and service requests. New approaches are needed to handle this flood. This is where we come in: We optimize incident and problem management through the intelligent use of existing data.

Data is valuable, but is often used insufficiently. The key to success is to transform it into usable knowledge.

By systematically analyzing and evaluating their data, companies can identify and resolve the causes of problems and disruptions more quickly. Even better: With a proactive approach, potential problems can often be avoided in advance.

Our in-house developed tool F4SD (First Aid Service Desk) helps with incident management. This enables immediate visibility of the system status so that IT teams can respond to disruptions quickly and efficiently. The intuitive user interface and predefined quick actions allow common problems to be solved with just one click, which drastically reduces response times and increases user satisfaction. In addition to standardizing workflows, the tool also enables a reduction in admin rights according to the least privilege principle, which in turn benefits compliance.

When it comes to problem management, we rely on our innovative analytics service. This service uses advanced data analysis tools to gain deeper insights into recurring problems and their causes. By analyzing historical data and identifying patterns, companies can not only solve immediate problems, but often even prevent them before they arise. This not only enables a reduction in downtime, but also a sustainable optimization of the IT environment.

Our solutions therefore aim to use the full potential of existing data to make both incident and problem management more efficient and effective. By combining F4SD and our analytics service, we offer a comprehensive approach that helps companies react faster, act proactively and use their IT resources optimally.

Since it actively contributes to achieving corporate goals, the IT department becomes the driving force behind the company's success. ... read more