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Forums it-sa Expo Knowledge Forum B

AI in the network - game changer for time-consuming user support

Ms. Müller has problems with the internet. Since when? Other users affected? Which AP? Why do users ask when the AI knows the answers?

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calendar_today Tue, 22.10.2024, 11:30 - 11:45

event_available On site

place Hall 6, Booth 6-235

Action description

south_east

Speaker

south_east

Themes

Industry 4.0 / IoT / Edge Computing Network Security / Patch Management Data Center

Organizer

Proact Deutschland GmbH

Event

This action is part of the event Forums it-sa Expo

Action description

Is your network sometimes a “black box” and problems are difficult to pinpoint? Are you struggling with the complex administration of individual switches or access points? Do you spend endless amounts of time analyzing logs to solve user problems? Do you lack transparency in the network, especially when changes occur? Is your network eating up your precious time?

Imagine a “usual” support request: Ms. Müller has problems with the internet. The typical questions from support: “Since when? How long? Permanent or sporadic? Are other users also affected? Are these users on the same switch, access point, on the same floor or in the same building?

Wouldn't it be ideal if you no longer had to laboriously ask the user for answers to these questions, but instead had them directly and immediately at hand? With correlation, timeline and concrete solution suggestions such as “The access point has a defective cable that needs to be replaced”?

Join us in our session and experience:
- How a modern, AI-powered network infrastructure reduced user support time by 90% and the number of support tickets in general for one of our customers.
- How an update across the entire network takes minutes instead of hours.
- How to view the health of your network and current operations in detail with just a few clicks.

Learn how you can use AI to optimize your network infrastructure and save valuable time.
Be inspired by our practical examples and concrete success stories.

We look forward to seeing you! ... read more

Language: German

Questions and Answers: No