HEINZELMANN Service.Desk: Modular Helpdesk and IT Service Management with Budget-Friendly, Flexible Customizing

HEINZELMANN Service.Desk, developed in Nuremberg by FCS Fair Computer Systems, goes far beyond traditional IT Service Management (ITSM). This powerful and budget-friendly software seamlessly integrates essential ITIL processes such as incident, problem, change, and release management into a modular system. It supports not only IT departments but also HR, facility management, and customer service in the efficient organization and handling of requests. HEINZELMANN offers comprehensive functionalities that enable user-friendly service process management. Notably, it allows for self-managed customization without incurring additional costs.

Target Audience: HEINZELMANN Service.Desk is designed for the public sector, small and medium-sized enterprises (SMEs), large corporations, and associations that need a flexible and powerful solution for their helpdesk and IT service management.

Key Features

• Essential ITIL Processes: Incident, problem, change, and release management for optimal service quality.
• Efficient Helpdesk & Ticketing: Automated workflows and escalation management for rapid issue resolution.
• Flexible Module Expansion: Customization to meet specific requirements such as HR or facility management.
• Self-Managed Customization: Make adjustments independently without hidden costs.
• Multi-Channel Support: Handle requests via email, phone, or web form.
• Seamless Integration: Link with Asset.Desk for comprehensive ITSM and ITAM process management.
• Self-Service Portal: Users can create and track tickets independently.
• Reporting & Analytics: Generate custom reports for performance monitoring.
• User-Friendly Design: Intuitive management of service processes.